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Find customer support options below.
Support is available Monday through Friday 8:30 AM to 6:30 PM (ET).
TOTAL SUPPLY SUPPORT
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Frequently Asked Questions
Get answers to the most frequently asked questions below.
Of course! Whether you need a quote or are ready to place an order, there’s no easier, faster way than on the product page itself! Click “Add to Quote” while you shop on each product’s page. Then “View Quote” to review all the items you added. If this does not fit your situation and require additional help, please get in touch with us, and we will take care of whatever you need. Contact Sales
We do. Contact us for bulk orders and any other special discounts. Contact Sales
Check your order status online anytime by logging into your Buy Supply account and viewing "My Orders" or Contact Sales directly. You'll also receive email updates if your order status changes. We process most orders and quote requests within one business day. Products typically get shipped within 24-48 hours, but this varies depending on the manufacturer, location, and situation.
We can usually process orders or quote requests within 24-48 hours of placement. Or confirmation will typically be sent as soon as we confirm stock availability. You will then receive your shipment of supplies directly from the manufacturer. Shipping and delivery times depend on the method selected and the custom processes per vendor, casing, freight, or LTL requirements.
You can cancel items from orders that haven’t yet shipped by request. Simply, Contact Sales.
At Buy Supply, our relationships with our customers are the most important thing to us. Whenever possible, we go out of our way to be flexible, reasonable, and understanding when handling returns. Our return policy varies depending on the supplier and even the relevant category or product type, so please ask us if you have any specific questions about particular items. Freight damage and claims are handled according to the rules of the carrier and the Uniform Commercial Code. Generally, if you have a concern with a product that has been shipped to you, document and share with us as much as possible. For example, please take a photo and make a note on the receiving paperwork. Then, reach out to us using this form, and we will work with you to resolve the issue.
Finding products at BuySupply.com is seamless. You can browse by item category, brand name or simply search for an item in the search bar. If you know the manufacturer's part number or similar information, you can try searching this way as well. You can browse by item category, subcategory, or brand name as well. If there is a product that you are having a hard time finding, you can always chat with us or email us. Simply, Contact Sales.
Absolutely. Contact Us to request a particular product or brand, and we will do our best to accommodate you.
Sometimes! It depends on the item and the situation, but we want our pricing to be competitive and awesome. Contact us here and we will do our best to accommodate you.
Freight is never really “free.” If you are being charged nothing for freight on its own, you can be assured that the freight cost is included in the price you are paying for the product itself. At Buy Supply, we believe transparency regarding shipping and freight is to both of our advantages. We don’t markup freight or make money from shipping. We pass on our narrow rates to you directly. If you prefer to use your carrier or shipping account, we can accommodate.
Yes, we can do that also. Contact us here.
Absolutely! Just reach out to us and we are happy to discuss details with you. Contact us here.
Buy Supply supports professionals and businesses of all sizes with business accounts. First off, accounts get the very lowest pricing that we offer and the best promotions. With a business account, our Sales Team can provide you with faster support and procurement requests. Creating an account is free, and it gives us access to view past orders, shipping locations and offers incentives to recent purchases. It also allows you to store repeated information so that your checkout experience is super faster. Sign up by visiting the Create Account page here.
Once you sign in, you can click on your My Account to change your account type, update your preferences, and view your payment and security settings, rewards or points, and recent orders or quotes all within your account dashboard.
Buy Supply is always looking for high-quality vendors. We carry all of the products and tools that professionals need to grow their businesses, and we'd love for you to join us—register by visiting the Supplier Sign Up page here.
Buy Supply works with customers and partners across 100 industry categories. We are always looking for quality resellers to work within a variety of capacities. Whether you are a diversity supplier, trades contractor, online reseller, integrator, or dealer of any kind, want to work with you! Our programs are designed to complement existing lines and vendors that you already work with so that you NEVER have to tell a customer "No." We offer multiple ways for resellers to work with us and benefit themselves and their customers. If you are interested in discussing how to become a reseller partner of Buy Supply, please complete this form, and we will respond to you promptly.
While Buy Supply focuses primarily on the commercial market, our parent company is a top GSA Contract holder, and we have supported tens of thousands of government customers for decades. We are highly familiar with the unique needs of government end users and agencies at all levels. We also have a unique program designed to support other government contractors looking to diversify their product offerings or prime contractors looking for supplier diversity partners. As a Woman-Owned Small Business, we can offer your organization access to almost 7-million products from 3,000 manufacturers across 25 major categories. Please complete this form, and our leadership team will contact you promptly.